St. George Island Florida - Collins Vacation Rentals

Rental Policies and Information


Rental Office Location
Collins Vacation Rentals, Inc.
60 E Gulf Beach Dr. (1 block east of the Lighthouse)
St. George Island, FL 32328

Payment Address:
P.O. Box 590
Eastpoint, Florida 32328

Rental Office Hours
9:00 – 5:00, 7 Days a Week
Summer Season
9:00 – 5:00, Monday - Friday
9:00 – 7:00, Saturday and Sunday

Holiday Closings: Thanksgiving, Christmas Eve (half day), Christmas, New Year’s Day

CHECK-IN
Where: Collins Vacation Rentals, Inc., 60 E. Gulf Beach Drive (1 block east of the Lighthouse)
When: Check-In Time is 4 p.m. Eastern Time. Note: Check in begins at listed times, but cannot be guaranteed. Property must be cleaned and inspected prior to occupancy.

CHECK-OUT
Where: Collins Vacation Rentals, Inc., 60 E. Gulf Beach Drive
When: Check-out time is 10 a.m. Eastern Time on the day of departure.
Responsibilities: Upon checkout, we ask our guests to leave their home in the same general condition as it was found. Departure responsibilities include the following: leaving clean dishes, putting them away, disposing of all trash in proper street side containers, locking all doors and windows, returning keys to Collins Vacation Rentals, if applicable. Failure to comply with these responsibilities may result in additional charges to the guest.

RESERVATIONS
For Online Booking, Online Catalog, and Reservations information, visit our website at www.CollinsVacationRentals.com, call our Reservations Hotline at (866) 627-1326 or email us at vacation@collinsvacationrentals.com

ONLINE BOOKINGS
For your convenience we offer online booking at www.CollinsVacationRentals.com. All Internet reservations require a Visa, MasterCard, Discover or American Express credit card. Online booking may be cancelled within seven (7) days without penalty. Please note: all Internet bookings include CSA travel insurance. You may decline this Travel Protection by calling our office (866) 627-1326, or by emailing vacation@collinsvacationrentals.com, within ten (10) days of booking.

LENGTH OF RENTAL
Many rentals require a minimum stay of seven nights during Summer Season and Spring Break, and a 5 night minimum stay during some holidays. Weekly reservations run Friday-Friday, Saturday-Saturday, or Sunday-Sunday. Reservations for shorter periods of time are available in other seasons, as set by each property. Please note: Holidays and Spring Break are reserved at higher rates. Visit our website at www.CollinsVacationRentals.com for rental rates and seasons.

SPECIALS
We offer specials throughout the year. For Current Specials, visit our web site at www.CollinsVacationRentals.com or call us toll free at our Reservations Hotline at (866) 627-1326.

MONTHLY RENTALS (28 nights): Many properties are available for monthly rentals, covering a 28-night period, during the Spring, Fall and Winter months. Check property descriptions for participating rentals by visiting our web site at www.CollinsVacationRentals.com or call us toll free at (866) 627-1326, where our Vacation Planners are ready to assist you with rates and availability.

ADVANCE RESERVATIONS
Reservations are accepted one year in advance and may be subject to rate increases. A $500 deposit is required at the time of booking if rates are not yet available for 2013. When rates are available, one half of the rental fee is required. All pre-reservations are subject to rate changes. Please ask our Vacation Planners for details. We request this deposit be paid by check.

RENTAL OCCUPANCY AND AGE REQUIREMENTS
  • Each property indicates the number of occupants allowed in a property at any one time. Exceptions are made for children age 3 and younger.
  • An atmosphere conducive to quiet enjoyment of guests in surrounding accommodations must be maintained.
  • Adults only, age twenty-five (25) or older, may reserve a property. Identification and proof of age may be requested.
  • We do not rent to groups of teenagers, with or without chaperones, or to college students.
  • Weddings, wedding receptions and other gatherings are permitted only with prior approval of owner and Collins Vacation Rentals, Inc. Special pricing and security deposit may be required. Please contact us for a list of wedding planning contacts and resources.

SALES TAX & TOURIST DEVELOPMENT TAX
Rental rates are subject to a 7% sales tax, plus a 2% Tourist Development Tax. All additional fees are subject to a 7% sales tax. Taxes and surcharges are subject to change.

RENTAL PAYMENTS: RENTAL RATES INCLUDE ALL FEES EXCEPT TAXES, TRAVEL PROTECTION, AND CERTAIN COMMUNITY FEES.
  • Payment of 50% of the rental charge, plus taxes and any applicable community fees, must be paid within 10 days of booking your reservation. The balance due must be received thirty (30) days prior to your arrival. These payments may be made by personal check, business check, or credit card. We accept Visa, MasterCard, Discover and American Express. Any returned checks will be subject to a $30 fee.
  • If you are booking your reservation within thirty (30) days of arrival, total payment is required. This payment may be made by money order, cashier’s check, or credit card. We accept Visa, MasterCard, Discover and American Express.
  • Online Booking is available for your convenience at www.CollinsVacationRentals.com. All internet reservations require a Visa, MasterCard, Discover or American Express credit card. Online bookings may be cancelled within seven (7) days without penalty.
  • All payments are deposited in an interest-bearing escrow account with interest accruing to Collins Vacation Rentals, Inc.
  • You will receive a Confirmation Agreement. PLEASE READ YOUR CONFIRMATION CAREFULLY. It states that you understand and agree to all conditions and policies. Please contact Collins Vacation Rentals, Inc. with any questions you may have about your Confirmation, toll free (800) 683-9776.

CANCELLATIONS AND RESERVATION CHANGES
In the event that you must cancel, change dates, or switch properties, please note that we cannot refund your advance rental payment unless equivalent revenue is generated from another rental customer for the same time period. When your reservation is confirmed, any cancellation, date or property changes will be subject to this policy. If the property re-rents and generates the equivalent revenue, we will refund your advance rental payment, minus a Cancellation Fee, based on length of rental. For CSA customers, we encourage you to contact them to begin your claims process.

CSA TRAVEL PROTECTION
Collins Vacation Rentals, Inc. strongly recommends purchasing Travel Protection to protect your vacation investment. Unless you decline, CSA Travel Protection will be added automatically to your total reservation balance at the time of booking. The cost is 6.5% of total charges. CSA information is included with your Booking Invoice. You may accept or decline coverage by initialing where indicated on your Booking Invoice and returning it with your advance payment. If you decline coverage, your final balance will be adjusted accordingly. IF YOU CHOOSE NOT TO PURCHASE CSA TRAVEL PROTECTION, YOUR PAYMENTS MAY NOT BE REFUNDED IN THE EVENT THAT YOU CANNOT COMPLETE YOUR VACATION PLANS OR IN THE EVENT OF EVACUATION. For additional information, contact CSA at (866) 298-6846 and reference Collins Vacation Rentals, Inc.

HURRICANE EVACUATION
In the event of a MANDATORY EVACUATION due to hurricanes, tropical storms or other potential disaster, you are required by state law to evacuate the island. Please contact CSA Travel Protection for clarification of coverage, toll free (866) 298-6846 or visit their web site at www.csatravelpro.com

IMPORTANT INFORMATION
  • RATE CHANGES: Rates, descriptions, furnishings and availability are subject to change WITHOUT NOTICE. We are not responsible and cannot give refunds for changes by individual property owners.
  • PROPERTY SUBSTITUTION: Substitution of comparable properties, within the CVR Management Program, may be made without notice or liability should your reserved property become unavailable for rent. You may choose a comparable available property at the published rate or receive a refund of monies paid. Exclusion: Including, but not limited to, Island evacuation or other storm-related occurrence.
  • LOST ITEMS: We are not responsible for items left in properties; however, if items are located, we will return them with a shipping charge.
  • ONLY LIQUID laundry detergent may be used in washing machines to protect our Septic/Aerobic systems.
  • USE OF FIREPLACES is not permitted in spring and summer. We suggest the use of Dura Flame logs for wood burning fireplaces.
  • OWNER PRIVACY: Locked owner closets are not included for guest use.
  • HOMES FOR SALE: Houses listed for sale may be shown during your visit. We make every effort to schedule the showing at a convenient time.
  • ERRORS: We are not responsible for errors in price or description that occur in printing. Our Vacation Planners make every effort to confirm rate information daily.
  • COLLINS VACATION RENTALS, INC. has a contractual relationship with property owners. We act as their agents, and we treat all parties (owners and guests) honestly, fairly and in good faith. We reserve the right not to refund deposits, refuse rentals or discontinue occupancy if, in our opinion, a renter is detrimental to the property. Any reservation obtained under false pretense will be subject to forfeiture.

SPECIAL NEEDS AND PHYSICALLY-CHALLENGED
If you or a member of your party is physically challenged or has special needs, please discuss this with your Vacation Planner or visit our website to view properties suitable for the physically challenged when planning your vacation. Some homes offer elevator use for the physically challenged and those with special needs. Arrangements for elevator use must be made prior to your arrival and a deposit of $500.00 may be required. In some cases a document may be required. Please note that elevators are not guaranteed to be in working order and therefore may not be available. Please do not assume that ground level homes are handicap accessible. Many ground level homes have steps at the entry. Please inquire when booking your reservation.

DAMAGES
Please report any damage upon arrival by calling 850-927-2478. Also, please report any damage or breakage upon occurrence, so the matter can be settled prior to your departure. Inspection crews carefully check properties and you will be held responsible for damage beyond normal wear and tear.

GRILLS
Grills are provided at each unit. Use of grills on wooden decks, porches, and balconies or under properties is prohibited. For the safety of our guests, we have provided galvanized buckets and shovels for proper disposal of charcoal. The Villas of St George and 300 Ocean Mile have grills located in common areas for your use.

LINENS
Linens are provided at all properties. This includes one bath set per person, one set of sheets per bed, along with dishcloth and dish towel. Additional linens are available upon request for a fee. Beach towels are not provided. Linens are furnished according to the number of people the house accommodates.

MAINTENANCE & HOUSEKEEPING
Please report all maintenance or housekeeping issues promptly: Maintenance (850) 927-2478; Housekeeping (850) 927-3861. If you are a late arrival, please notify us of any problems by 11:00 a.m. the following morning.

PETS
  • Pet Friendly properties are indicated by a PAW PRINT icon.
  • Pets shall be limited to dogs only. Pet friendly properties are restricted to 2 non-destructive dogs; many properties, however, limit the size and number of dogs allowed. Please confirm the number of pets allowed when booking your reservation. You must have the homeowner’s approval to bring additional pet(s) – and additional fees may apply.
  • Guests must sign a Pet Agreement in advance or at check-in.
  • PETS ARE NOT ALLOWED ON FURNITURE OR IN PRIVATE OR COMMUNITY SWIMMING POOLS, HOT TUBS or SWIM SPAS.
  • Franklin County has a pet ordinance which states that dogs must be on a leash or answer to voice command.
  • In an effort to protect our beaches and environment, we ask that guests remove all pet waste and dispose of it appropriately. Collins Vacation Rentals, Inc. provides waste bags for your convenience.
  • For liability purposes, only non-aggressive dogs are allowed.
  • Pets found in a non-pet property will result in your immediate eviction with NO REFUND of rent. EXCEPTIONS WILL BE MADE FOR SPECIAL NEEDS AND SEEING EYE DOGS, AS OUTLINED BY LAW.

POOL AVAILABILITY
Pool availability and private pools with heaters cannot be guaranteed with any rental reservation. Where applicable, heated pools are available for an additional charge per week. This may also apply to hot tubs and spas at specific properties where they are connected to the pools. Check the website for specific property information. Pools are heated from October 1st to December 31st and from March 1st to April 30th. Pools are not heated during May, June, July, August, September, January or February. Pool heaters do not function if the outside air temperature drops below 60 degrees. Under these conditions, if you decide to heat your pool, you must do so at your own cost. If an additional charge has been paid, and the pool is unavailable for mechanical reasons, the additional charge may be refunded or may be pro-rated. Pool heat is not guaranteed.
Please be considerate of neighboring houses and curtail noise and lights after 10:00 pm.
Please turn off pool lights when not in use. Hot tubs are not recommended for children, pregnant women, or people with sensitive skin.

POWER, CABLE, AND WATER OUTAGES
We occasionally experience outages that are beyond our control. No refunds will be given for any power, water or cable outages.

TELEPHONES
Collins Vacation Rentals, Inc. provides free, unlimited long distance service in all properties. Out-of-country service is limited to specific countries. Free long distance does not include international calls to cell phones. Please note that cell phone service may be limited in some areas of the Island.

INTERNET
Most homes have wireless/high speed connectivity. We also have a special Guest Office Area in our Collins Vacation Rentals lobby where guests may access wireless service. All properties offer dial-up capability; however, guests will be responsible for any local tolls.