Rental Policies and Information

Rental Office Location
Collins Vacation Rentals, Inc.
60 E. Gulf Beach Drive
St. George Island, FL 32328
850- 927-2900
844-330-1613

Rental Office Hours
9:00 - 5:00, 7 days per week

Summer Season 9:00 - 5:00 Monday-Friday
9:00 - 7:00 Saturday & Sunday

Mailing/Payment Address
P.O. Box 590
Eastpoint, FL 32328

Daily Check in begins at 4 PM, EST

Check out is at 10:00 AM, EST

PLANTATION RULES

St. George Plantation requires a signed agreement before entrance into the PLANTATION. Motorcycles, motor scooters, golf carts and ATV's are not permitted in the PLANTATION. Prior approval is required to bring any motor home into the PLANTATION. Arrangements must be made two weeks in advance by calling St. George Plantation Security at 850-927-2362. Please visit our website www.collinsvacationrentals.com for a complete list of the PLANTATION POLICIES. Contact St. George Plantation Security with all questions: 850- 927-2362. Note: The motor home may not be the guest's primary transportation. It must be able to fit under the house or be screened from view.

RENTAL OCCUPANCY AND AGE REQUIREMENTS

  • Each property indicates the number of occupants allowed in a property at any one time. Exceptions are made for children age three (3) and younger.
  • Adults only, age twenty-five (25) or older, may reserve a property. Identification and proof of age may be requested.
  • We do not rent to groups of teenagers, with or without chaperones, or to college students.
  • Weddings, wedding receptions and other gatherings are permitted only with prior approval of the owners and Collins Vacation Rentals, Inc. Special pricing and security deposit may be required.
  • An atmosphere conducive to quiet must be maintained.

RESERVATIONS

For Online Booking, Online Catalog, and Reservations information, visit our website at: www.collinsvacationrentals.com, call our Reservations Hotline at 844-330-1613, or email us at vacation@collinsvacationrentals.com

ONLINE BOOKINGS

For your convenience we offer online booking at www.collinsvacationrentals.com All Internet reservations require a Visa, MasterCard, Discover or American Express credit card. Online bookings may be cancelled within seven (7) days without penalty. Please note: all Internet bookings have the option of purchasing Travel Protection and Damage Protection insurances.

LENGTH OF RENTAL

Summer Season and Spring Break: Seven (7)-night minimum stay, except when made at last minute. Five (5)-night minimum stay during some holidays. Reservations for shorter periods of time are available in other seasons, as set by each property. Please note: Holidays and Spring Break are reserved at higher rates. Visit our website at www.collinsvacationrentals.com for rental rates and seasons.

MONTHLY RENTALS Twenty-eight (28) Nights

Many properties are available for monthly rentals, covering a 28-night period, during the Spring, Fall and Winter months. Check property descriptions for participating rentals by visiting our website at www.collinsvacationrentals.com or call us toll free at 844-330-1613, where our Reservationists are ready to assist you with rates and availability. Please note: Guest mail is not delivered to Collins Vacation Rentals, Inc. Please contact the Eastpoint Post Office at 850- 670-8698 to discuss your delivery options.

RENTAL PAYMENTS: RENTAL RATES INCLUDE ALL FEES EXCEPT TAXES, TRAVEL PROTECTION, DAMAGE PROTECTION AND CERTAIN COMMUNITY FEES:

  • Payment of 50% of the rental charge, plus taxes and any applicable community fees, must be paid within three (3) days of booking your reservation. The balance due must be received thirty (30) days prior to your arrival. These payments may be made by personal check, business check, money order, cashier's check or credit card. We accept Visa, MasterCard, Discover and American Express. Any returned check will be subject to a $30 fee.
  • Online Payment is available by credit card: Visa, MasterCard, Discover and American Express.
  • If you are booking your reservation within thirty (30) days of arrival, total payment is required at time of booking. This payment may be made by Visa, MasterCard, Discover, and American Express.
  • You will receive a Rental Agreement. PLEASE READ YOUR RENTAL AGREEMENT CAREFULLY. It states that you understand and agree to all conditions and policies. Please contact Collins Vacation Rentals, Inc. with any questions you may have about your reservation, toll free at 844-330-1613, or email vacation@collinsvacationrentals.com.
  • Rental rates are subject to a 7% sales tax, plus a 2% Tourist Development Tax. All additional fees are subject to a 7% sales tax. Taxes and surcharges are subject to change.

COMMUNITY FEES:

  • Mariners Harbor requires a $40 amenity fee for all reservations.
  • 300 Ocean Mile, the Townhomes of St. George, requires a $25 amenity fee for all reservations.
  • Villas of St. George requires a $40 amenity fee for reservations of three (3) nights or longer.
  • Sunset Beach requires a $50 amenity fee for all reservations.

CANCELLATIONS AND RESERVATION CHANGES

You may cancel, change dates, or switch properties within seven (7) days of the contract date with no penalty. Please note that after seven (7) days, we cannot refund your advance rental payment unless equivalent revenue is generated from another rental customer for the same time period. When your reservation is confirmed, any cancellation, date or property changes will be subject to this policy. If the property re-rents and generates the equivalent revenue, we will refund your advance rental payment, minus a Cancellation Fee, based on length of rental. Your reservation will be cancelled if you fail to arrive with 24 hours of due date, unless you have notified our office previously. Guests with Travel Protection insurance will be directed to contact their insurer.

CSA TRAVEL PROTECTION

Collins Vacation Rentals, Inc. strongly recommends purchasing CSA Travel Protection to protect your vacation investment. It protects you against travel interruptions/cancellations due to illness and travel delays. CSA information is included with your Rental Agreement. IF YOU CHOOSE NOT TO PURCHASE CSA TRAVEL PROTECTION, YOUR PAYMENTS WILL NOT BE REFUNDED IN THE EVENT THAT YOU CANNOT COMPLETE YOUR VACATION PLANS OR IN THE EVENT OF EVACUATION. You will be asked to sign a waiver stating that Collins Vacation Rentals, Inc. offered you the opportunity to purchase Travel Protection Insurance and you declined coverage. For more information, please visit their website at www.csatravelpro.com or call their toll free number at 866-298-6846.

CSA DAMAGE PROTECTION

Collins Vacation Rentals, Inc. offers Damage Protection insurance with all reservations at a cost of $40. As a part of your stay, you may purchase this Vacation Rental Damage Protection plan designed to cover unintentional damages to the rental unit interior that may occur during your stay, provided they are disclosed to management prior to check-out. If purchased, the policy will pay a maximum benefit of $3,000. If, during your stay at one of our rental properties, an insured person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for cost of repair or replacement of such property up to a maximum benefit of $3,000. Certain terms and conditions apply. Full details of the Vacation Rental Damage coverage are contained in the Description of Coverage or Insurance Policy www.vacationrentalinsurance.com/g20vrd. The Vacation Rental Damage plan can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly to Collins Vacation Rentals, Inc. any amount payable under the terms and conditions of the Vacation Rental Damage Policy. If you do not wish to purchase the Vacation Rental Damage Protection, you may add $3,000 for a damage deposit. If you choose to decline CSA Damage Protection you will be asked to sign a waiver, stating that Collins Vacation Rentals, Inc. offered you the opportunity to purchase it and you declined coverage. For more information, please visit their website at www.csatravelpro.com or call their toll free number at 866-298-6846.

HURRICANE EVACUATION

In the event of a MANDATORY EVACUATION due to hurricanes, tropical storms or other potential disaster, you are required by State law to evacuate the Island. Please contact CSA Travel Protection for clarification of coverage, toll free 866-298-6846, or visit their web site at www.csatravelpro.com. Please note: You must check in with our Collins Vacation Rentals, Inc. office before returning to your rental property after an evacuation is lifted. For your safety, Collins' staff must have time to evaluate each property and confirm that the property has not been damaged and is safe for our guests.

IMPORTANT INFORMATION

  • Rate Changes: Rates, descriptions, furnishings and availability are subject to change WITHOUT NOTICE. We are not responsible and cannot give refunds for changes by individual property owners.

  • Property Substitution: Substitutions of comparable properties, within the Collins Vacation Rentals, Inc. Management Program, may be made without notice or liability should your reserved property become unavailable for rent. You may choose a comparable available property at the published rate or receive a refund of monies paid. Exclusion: Including, but not limited to, Island evacuation or other storm-related occurrence.

  • Lost Items: We are not responsible for items left in properties; however, if items are located, we will return them with a shipping charge. Contact Housekeeping at 850- 927-3861.

  • Use of Fireplaces: Fireplaces are offered at some properties. Most fireplaces are gas or electric. Please view property descriptions for specific information and restrictions.

  • Homes for Sale: Houses listed for sale may be shown during your visit. We make every effort to schedule the showing at a convenient time.

  • Damages: Damages and breakage must be reported upon occurrence. If damages are found upon arrival, please report by calling 850-927-2478, or you may be charged for repairs/replacement.

  • Maintenance/Housekeeping Issues. Please report all maintenance/housekeeping issues promptly. Maintenance: 850-927-2478. Housekeeping: 850-927-3861. If you are a late arrival, please call by 11:00 a.m. the following morning.

  • Power, cable, Internet and water outages. We occasionally experience outages which are beyond our control. No refund will be given for any of these outages.

  • Construction noise. We have no control regarding construction locations. No substitutions of other properties nor compensation is possible.

  • Errors: We are not responsible for errors in price or description that may occur in print or online. Our Reservationists make every effort to confirm rate information daily.

  • Collins Vacation Rentals, Inc. has a contractual relationship with Property Owners. We act as their agents, and we treat all parties (Owners and Guests) honestly, in good faith. We reserve the right not to refund deposits, to refuse rentals or to discontinue occupancy, if, in our opinion, a renter is detrimental to the property. Any reservation obtained under false pretense will be subject to forfeiture and eviction.

  • TELEPHONES are available in each property for local and emergency calls.

  • INTERNET: Most properties have wireless/high speed connectivity. Please verify Wi Fi availability when confirming your reservation.

  • All properties have occupancy limits and pet restrictions. Failure to adhere to these limits may result in eviction.

  • GRILLS are provided at each property. Use of grills on wooden decks, porches, and balconies or under properties is prohibited. Galvanized buckets and shovels are provided for proper charcoal disposal.

  • OWNER PRIVACY: OWNER CLOSETS ARE NOT INCLUDED FOR GUEST USE.

SPECIAL NEEDS AND PHYSICALLY-CHALLENGED

Some homes offer elevator use for the physically challenged and those with special needs. Arrangements for elevator use must be made prior to your arrival and a deposit of $3,000 is required unless you have purchased CSA Damage Insurance at a cost of $40, which will cover up to $3,000 in damages. In some cases a document verifying special needs may be required. Please note that elevators are not guaranteed to be in working order and, therefore, may not be available. Please do not assume that ground level homes and homes with elevators are handicap accessible. Many ground level homes have steps at the entry. Please inquire when booking your reservation.

POOL AVAILABILITY

Pool and Hot Tub availability and private pools with heaters cannot be guaranteed with any rental reservation. Where applicable, heated pools are available for an additional charge per week. Pools are heated from October 1st to December 31st, and from March 1st to May 31st. The weekly rate to heat the pool is $300, unless specifically stated otherwise. Rates are prorated for less than a week. To heat the pool for less than a week, the rate is $200 for 2 nights and $50 for each additional night. This may also apply to hot tubs and spas at specific properties where they are connected to the pools. Check the website at www.collinsvacationrentals.com for specific property information. PLEASE NOTE: Pool heaters do not function when the outside air temperature drops below 60 degrees, and it may take several hours for the water temperature to warm up again as the air temperature rises. If an additional charge has been paid, and the pool heater is unavailable for mechanical reasons, the additional charge may be refunded or prorated. Please note: Hot tubs are not recommended for children, pregnant women or people with sensitive skin. Guests are asked to be considerate of neighboring properties by curtailing noise and pool lights after 10:00 pm. Please turn off pool lights when not in use. In case of a storm, additional pool cleaning may be needed before using the pool.

Privacy Notice

This privacy notice discloses the privacy practices for Collins Vacation Rentals, Inc. This privacy notice applies solely to information collected by Collins Vacation Rentals, Inc. web site. We will notify you of the following:

1. What personally identifiable information is collected from you through our web site, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via Collins Vacation Rentals, Inc. website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (850) 927-2900 or via email.

PET POLICIES

PET FRIENDLY (DOGS ONLY)

  • Pet Friendly properties are indicated by a Paw Print icon.
  • Guests must sign a Pet Agreement in advance of Check-in. The current Pet Agreement is available at www.collinsvacationrentals.com
  • Pets must be on a leash or under voice command per Franklin County Ordinance. Remember: "Voice Command" often cannot be heard on the beach because of the sounds of the waves and the winds.
  • Pet Friendly properties are restricted to 2 non-destructive dogs; however, many properties limit the size and number allowed. Please check with our Reservationists on the rental property's restrictions on size and number of dogs allowed when booking your reservation. You must have the Homeowner's approval to bring additional pet(s), and additional fees may apply.
  • Some properties may charge a pet fee. Please check our website or ask one of our Reservationists before you book your property.
  • Pets are not allowed on furniture or in private or community swimming pools, hot tubs, or swim spas.
  • In an effort to protect our beaches and environment, we ask that guests remove all pet waste and dispose of it appropriately. Collins Vacation Rentals, Inc. provides waste bags for your dog[s] upon check in.
  • Pets found in a non-pet property will result in immediate eviction with NO REFUND of rent.
  • EXCEPTIONS ARE MADE FOR SPECIAL NEEDS AND SEEING EYE DOGS, as outlined by law.

FOR INSURANCE AND LIABILITY PURPOSES, AGGRESSIVE OR EXOTIC DOGS ARE NOT ALLOWED ON RENTAL PREMISES OR PUBLIC AREAS.

AGGRESSIVE AND EXOTIC DOGS NOT ALLOWED ON RENTAL PREMISES AND PUBLIC AREAS

  • Akita
  • Dogo Argentino
  • Perro or Presa Mallorquin
  • Akita Inu
  • Fila Brasileiro (Brazilian Mastiff)
  • Pit Bull Terriers
  • Alaskan Eskimo Dog (member of Spitz family)
  • German Sherpherds
  • Pit Bulls
  • Giant Schnauzer
  • Presa Canario
  • American Bulldog
  • Great Danes
  • Rhodesian or Tai Ridgeback
  • Beaucerons
  • Gull Dong
  • Rottweilers
  • Boerboel
  • Gull Terrier
  • Siberian Husky
  • Bull Mastiff
  • Husky
  • Staffordshire Terriers
  • Bully Kutta
  • Japanese Tosa
  • Tosa Inu
  • Cane Corso
  • Keeshond
  • Tosa Ken
  • Catahoula
  • Leopard
  • Loreon Jindo
  • Caucasian Mountain Dogs
  • Malamute
  • Chows
  • Military or Police Trained Attack Dogs
  • Doberman Pinschers
  • Perro De Presa Canario

No mixed breed of the breeds listed above, no dogs with bite history or bite tendency nor exotic animals allowed on rental premises or public areas.